International Services & Repair

Committed Employees for more Service Excellence

ISR stands for global IT services and repair of electronical systems. Our target is a balanced partnership on eye-level. Service excellence is our motivation.

The location Kelsterbach in the Rhein Main Area has the optimal position for a fast logistical access via the hub Frankfurt am Main to the whole of Europe. Our very well trained engineers have different skill levels depending on the requirements. On our generous service, repair and logistics area, our team achieves high performance every day. With great dedication we provide integrated IT lifecycle services, professional repair services, deskside services, remote services and managed logistics services for our successful global customers. All solutions can be integrated into existing IT structures and are flexibly scalable: From individual service components up to complete service solutions all service processes offer our customers a transparent total cost of ownership.

How can we support you?

Benefit from

Integrated IT lifecycle services
Professional repair services
Deskside services
Remote services
Managed logistics services

Our Team

Thomas Brenneis
Managing Director

David Poche
Managing Director

Joseph Pickett
Operations Manager

Repair Team

Administration Team

OEM Team

Data & Facts

Founded in 1984
Location Kelsterbach, well positioned at hub Frankfurt
Best traffic situation at main highway A3 and A5
Repair, service and logistics center
Generous logistics area, scalable
Modern ESD service area
Since1995 continuously ISO certified (ISO 9001:2008)
Member of customer service association Germany (KVD)

Certificates

ISR services and workflows are completely oriented towards well recognized standards and approaches. Our processes are based on the IT infrastructure library (ITIL) Service Management Framework and on ISO certification. The IT Infrastructure Library (ITIL) is a collection of publications, which describes a sensfull implementation of IT service management and developed to as a standard in the market. The IT Infrastructure Library (ITIL) plays an essential role in the provision of managed services.

The quality assurance system according to norm ISO 9001:2008 is continously checked and at least once a year audited and documented to guarantee the professional suitability and effectiveness. For that the qualification of our experts is of vital importance and we achieve this target through purposive trainings and certifications. Quality is planned systematically, proactive precaution and error prevention is our premise.

Our ISO 9001:2008 certified processes are daily in use and ensure that your demands will be reliably fulfilled in time and in budget.

We commit to a continously improvement and to align our services completely to the business targets of our customers. ISR has developed and refined a service model to deliver a consistent and controlled service process at any time.