Modular and flexible IT Solutions
From Modules up to complete OEM Service Solution
IT Support & Maintenance
Integrated IT support & maintenance concepts reduce your IT costs significantly during ongoing operations. Our integrated services will be tailored to perfectly fit the different needs of your divisions and processes. For that we analyse your structures and requirements and design an individual service solution for e. g. staging, malfunction eliminations, hardware maintenance, help desk and IT monitoring. You benefit from flawlessly working hardware and software configurations. All solutions are transparent in performance and workflow.
Although remote services become more and more efficient, whether regarding service desk or infrastructure, there is still a need for onsite support. Espescially for locations with a high number of employees.
The ISR Deskside Support Service aims to provide 2nd level solutions, to restore hardware and software or to work on an incident, which could not be solved by the service desk.
In case of larger customer branches a dedicated deskside support can be established in the location. Therefore we offer engineers, that take care of these locations exclusively. For the technical support of smaller locations, ISR uses engineers, that cover up a region and visit a location on demand and if needed according to predefined SLA - enabling a cost-effective solution.
The modular development of our services allows a seamless integration in the tool-controlled process chain of our customers.
- Support in local language
- VIP service solutions up to service "at home"
- Orchestrated processes of onsite services, remote services and logistics services
- Access to a pool of certifications, skills and experiences in market-leading products
This service can include for example the following performances:
Onsite handling of application problems on work stations, notebooks and smart mobile devices – operating system, microsoft office, email applications and internet.
Service requests, espescially hardware upgrades, will be performed by the deskside service team, whether triggered by the ISR´s management tool ServiceNow or by a separate service desk structure.
Moreover the deskside support can also cover the inventory administration including replacement parts, new procurement, delivery and onsite installation.
Implementation & Roll Out Services
Worldwide companies constantly change and update its IT workplaces. Reasons therefore are the fast developments in the IT, the much more elaborated functions of applications and license and support related parameters, set by the well-known manufacturers.
ISR provides a portfolio of modular services, which enables companies to perform these changes effectively and on a global base. Minimizing your communication efforts by using one responsible contact for implementations, roll outs and migrations across all locations.
Inshop Repair Center
We offer qualified repairs of IT technology in our 2,500 m² repair center. To fix common defects of hardware we facilitate a large repair storage with a stock of commonly required replacement parts for devices from MDE to laptops up to printers.
Of course we can also take care of the warranty handling process with the manufacturers, so you can save time and administrative expenses.
In close connection with our service desk, technical onsite service, manufacturers and our logistical capabilities we deliver a seamless and timely repair cycle.
Besides our costumers also well-known manufacturers trust in the service solutions of our inshop repair center since years. These include globally acting manufacturers like e.g. Mitsubishi.
Via remote services we take care of your IT infrastructure without interfering with your business processes. This service can for example include periodical updates of software and wireless networks to ensure actual security mechanisms or it can be used to immediately resolve incidents in a timely and cost efficient manner.
ISR stands for an efficient remote management delivered by professional service specialists. So you and your team work with a reliable infrastructure every day.
IT Lifecycle Management
Benefit from complete IT lifecycle management solutions, not only for new hardware, but also with a proactive control of the complete existing hardware inventory. Hereby you can use your hardware infrastructure more beneficial, efficient and cost-effective.
Your IT infrastructure is subject to a life cycle, which needs to be accompanied by professional services. You sustainably ensure the quality of your IT processes on a high level with our solutions. The life cycle starts with the purchasing decision and spans over the integration and daily operations up to disposal / replacement of systems. Your infrastructure always remains uptodate and can be adapted fast and flexible to changes in your business processes.
The IT lifecycle management of ISR is process driven. The hassle-free and high performance operation of your IT structures is the focus of our managed services like IT procurement, supply, maintenance, disposal and proactive monitoring.
OEM Service Partner
As OEM you are in a highly competitive market. The needs of your customers increase, product life cycles become shorter, innovations have to be brought to the market faster .
A cooperation with the right partner allows you to focus on your core competencies and therefor significantly creates competitive advantages. Moreover the service business can be expanded without investing in your own resources.
Besides basic topics like inshop repair, staging and field service we can also support individual projects of your customers and we can even add a multilingual service desk. With the use of our services you reduce your costs, expand your service portfolio and increase your responsivenesse. The modular design of our service processes enables a complete integration in your existing structures and a complete outtasking of process chains.
Besides Kodak Alaris a lot of OEMs trust since years in the cooperation with ISR and our international range.
Spare parts management, logistics, preventive maintenance and onsite service are our daily business. Challenge us!
- Better profitability
- Increased customer loyality
- Increased customer satisfaction
- Value added services
- Increased sales